Frequently Asked Questions
We listen! and work with you and/or your support network to achieve your goals.
If your NDIS plan includes "Improved Life Choices" or "Choice and Control," signing up is easy. Simply visit our Sign Up page or email admin@optimumpm.com.au with your basic details. Our team will contact you within 24 hours to finalise your registration.
Yes, you can switch anytime. Just let your previous plan manager know you want to end services, then contact us to complete your transition.
After signing up, access your details via the Careview Advantage app using the login credentials we provide.
Providers can email invoices to us directly, or you can forward them. Please include essential billing details for faster processing.
Yes, coordinators can enroll clients by sending us an email or information through phone.
We take fraud prevention seriously. If you suspect fraud, contact the provider, NDIS Fraud Reporting Hotline, or report to appropriate authorities.
